We greatly appreciate your business and aim to ensure your complete satisfaction. Please review our Return and Refund Policy to understand the procedures fully.
1.1. Purchase Verification: Only items purchased directly from Targa Toys are eligible for return.
1.2. Proof Required: You must provide proof of purchase, such as an order number or receipt, to initiate a return.
1.3. Time Limit: Returns must be made within 30 days from the date of purchase.
1.4. Sale Items: Items purchased on sale are not eligible for returns.
2.1. Initiating a Return: Contact our customer support at customer-service@targatoys.com with your order number, the reason for the return, and any supporting documentation.
2.2. Approval Process: Our team will review your return request and provide instructions if approved.
2.3. Shipping: Upon approval, you will receive a return shipping label or details for return shipping.
2.4. Packaging: Return the item in its original condition, with all tags and packaging, using the provided label.
2.5. Drop-off: Take the package to your local post office or arrange for a pickup.
2.6. Inspection and Processing: Upon receipt and inspection of the returned item(s), we will process your refund or exchange.
3.1. Condition of Returns: Items must be unused, in their original condition, and include all original tags and packaging.
3.2. Refusal Rights: We reserve the right to refuse returns that do not comply with these conditions.
4.1. Refund Method: Refunds will be processed using the original payment method.
4.2. Processing Time: Refunds are processed within 7 business days after we receive and inspect the return.
4.3. Bank Processing: The time it takes for the refund to appear in your account may vary by bank or card issuer.
5.1. Exchange Process: Follow the standard return process for exchanges. Specify the desired size, color, or style in your exchange request.
5.2. Shipment of Exchanges: After receiving and inspecting the returned item, we will ship the replacement to your original shipping address.
7.1. Cancellation Window: Orders can be canceled within 24 hours of purchase, provided they have not yet been shipped.
8.1. Cancellation Deadline: Cancel before the next billing cycle to avoid charges.
8.2. How to Cancel:
8.3. Need Help?: Contact customer-service@targatoys.com for assistance with cancellations
9.1. Updates: Targa Toys reserves the right to update this policy at any time. Changes take effect immediately upon posting.
For further assistance, please reach out to our customer support at customer-service@targatoys.com.