Faq

Products & Manual

Each of our sets include step-by-step instructions (PDF) and all bricks necessary for assembly of the model.

Many of our sets utilize digital instruction manuals (PDF) to scan via QR code directly on the packaging.

If you have trouble scanning the QR code, send us a message to our e-mail address (customer-service@targatoys.com) and we'll send you a PDF version.

In the very rare circumstance that your model is missing certain parts, please reach out to us on customer-service@targatoys.com or by replying to your order confirmation email. In this email, please include pictures of the missing parts from the instruction booklet and we will send replacement parts out to you as soon as we can.

Shipping

Definitely, we guarantee you free international delivery on all orders with tracking included. All our product prices are taxes included.

- Our free standard shipping offers worldwide delivery in 10-15 days after the processing of your order.

- We also offer the option of faster delivery in 7-9 working days via our Fast Track Priority option.

All our product prices are taxes included, you don't need to pay any additional fees to receive your order

Tracking & Delivery

You can find your tracking number by clicking the link in either your order confirmation or shipping confirmation email. Please note your tracking code might take 1-2 days before to be updated. You can always contact customer service if you need assistance.

After placing your order, your parcel is prepared within 24h and is sent to a distribution centre. It will arrive here within 1-3 working days. The team here will select the fastest shipping option to your address and will ship out your parcel in the same day. Once your order is shipped, you will receive a shipping confirmation email containing your tracking information as well as a link to a website where you can track your order.

If you haven't received a shipping confirmation email yet and it's been more than 4 working days since you placed your order, please get in touch with us and we'll send you your tracking information manually.

Please know that for shipping services like DHL Express, it can take a bit longer for the parcel to arrive to the courier's distribution centre. However once dispatched shipping will only take 24-48h, making the entire shipping time shorter.

Sometimes tracking information can update a bit slowly due to the courier's internal tracking systems. This is especially true for DHL Express services.

If it's been more than 48h since you've received your tracking information and the tracking number shows as being invalid, please get in touch with us on customer-service@targatoys.com or by replying to your order confirmation email and we will get in touch with the courier on your behalf.

Returns & Refunds

Yes, if your package hasn't been delivred after 30 days or if you received the wrong product, you're eligible for a refund

Contact us (customer-service@targatoys.com) and we'll guide you through the process of returning the product.

Once you've been refunded, you can expect to receive the money in your account within 3 working days.

We're responsible for all return costs including shipping fees, packing fees and any customs fees where applicable.

Please contact us at customer-service@targatoys.com, to know more about the return address to send us back your product

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