This FAQ page is your go-to spot for quick answers to common questions.

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  • Shipping & Processing
  • Payments
  • Returns & Refunds
  • Tracking & Delivery
  • Product, Manual & Parts

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Shipping & Processing

Definitely, we guarantee you free international delivery on all orders through premium couriers such as UPS, DHL, FedEx, and more.

Once we receive your order, we process it within 1-2 working days and your order gets sent to a distribution centre.

This distribution centre then selects the fastest shipping method from a range of highly reputable couriers and dispatches the order swiftly. When your order has been dispatched from the distribution centre, you will receive an update with your tracking code.

EU Customers: From 1st July 2021, the EU has introduced a new import process to each and every EU country. This means that upon the parcel's arrival to your country, there may be some additional import fees that you will need to pay. We are working with our distributors to find a way to integrate these on our end, however for the time being we are unable to do this for all orders and you may be required to pay these upon receipt of the parcel.

Non-EU Customers: There will be no additional charges.

For a detailed view of shipping times please take a look at our Shipping policy page.

To keep our prices competitive, we sell products without original box, but we guarantee the product and its shipping packaging.

If you want the original box, it can be included for an additional cost. Please contact us and we will add it to your order.


We accept payment through VISA, AMEX, MASTERCARD, MAESTRO, APPLE PAY, GOOGLE PAY, PAYPAL, Klarna to guarantee you a safecheckout.

Our webstore currently displays prices in GBP, EUR, USD, CAD, CHF, NOK, and AUD and accepts payments in all currencies worldwide

To modify the displayed currency, use the currency selector in the bottom left corner of our mobile website or the top right corner of our desktop website.

If you're paying with PayPal and your payment has been declined, it means either there are insufficient funds in your PayPal account, or there are insufficient funds in the bank account linked to your PayPal account. You will have to add funds into either account in order to complete the order.

If you're paying via bank card (credit or debit) and your payment has been declined, most of the times it is either because there are insufficient funds in your account or your bank has declined the transaction. If there are enough funds in your account but the payment is still being declined, you can try to complete your order using PayPal Express Checkout. Simply go to the payment page, click PayPal and you will have the option to "Check out as Guest".

Here you can complete your order as normal without the need of a PayPal account.

If you have tried the above steps, but your payment is still being declined, please get in touch with us and a member of the team will be happy to help.

Returns & Refunds

Yes, if you're not happy with the purchase or just simply changed your mind, we guarantee you hassle-free returns.

Contact us within 7 days of receiving the product on customer-service@targatoys.com and we'll guide you through the process of returning the product.

In order to qualify for a refund, the model must be in its original, sealed packaging.

Please note that as of 16.03.2020 refunds processed via PayPal will be inclusive of the PayPal service charge. This is being enforced by PayPal and is something we have no control over. Please see the below statement from PayPal regarding refunds:

"In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, however fees from the original transaction will not be returned. This policy will not apply to duplicate transactions or voids. You can review the PayPal User Agreement for more information on our return policies." - PayPal

You'r responsible for all return costs including shipping fees, packing fees and any customs fees where applicable.

If we get charged customs fees on your return, these will be deducted from your refund amount. We strongly recommend using a tracked service.

Please contact us at customer-service@targatoys.com, to know more about the return address to send us back your product

If you choose to refuse delivery of your parcel, the courier will either leave it on your doorstep or store it in their warehouse.

They are only able to store a parcel in their warehouse for 2-4 weeks (depending on the courier) after which the parcel will be auctioned off or destroyed.

Please know that in the instance of refused delivery we are unable to provide a refund. If you change your mind while your parcel is on its way, simply let us know and we will issue you a return address where you can ship your parcel to.

Tracking & Delivery

You can find your tracking number by clicking the link in either your order confirmation or shipping confirmation email.

After placing your order, your parcel is prepared within 24h and is sent to a distribution centre. It will arrive here within 1-3 working days. The team here will select the fastest shipping option to your address and will ship out your parcel in the same day. Once your order is shipped, you will receive a shipping confirmation email containing your tracking information as well as a link to a website where you can track your order.

If you haven't received a shipping confirmation email yet and it's been more than 4 working days since you placed your order, please get in touch with us and we'll send you your tracking information manually.

Please know that for shipping services like DHL Express, it can take a bit longer for the parcel to arrive to the courier's distribution centre. However once dispatched shipping will only take 24-48h, making the entire shipping time shorter.

Sometimes tracking information can update a bit slowly due to the courier's internal tracking systems. This is especially true for DHL Express services.

If it's been more than 48h since you've received your tracking information and the tracking number shows as being invalid, please get in touch with us on customer-service@targatoys.com or by replying to your order confirmation email and we will get in touch with the courier on your behalf.

Product, Manual & Parts

First and foremost, our models are designed to offer a detailed, engaging & immersive assembly experience with the help of a spectacular design, functioning mechanisms, detailed manuals and organised parts.

All of the parts you need are included in your purchase and you won't need any tools (or anything else...) to assemble your model.

our models come with a physical instruction manual inside the parcel, however some require the additional download of the manual from the designer.

If your chosen model requires a digital instruction manual, this will be clearly mentioned on the model's page along with a link to where this can be downloaded. If your chosen model comes with an instruction manual inside the parcel, this will be clearly mentioned on the model's page.

In the very rare circumstance that your model is missing certain parts, please reach out to us on customer-service@targatoys.com or by replying to your order confirmation email. In this email, please include pictures of the missing parts from the instruction booklet and we will send replacement parts out to you as soon as we can.

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