Politique de remboursement

1. Eligibility for Refunds

  • Order hasn't been delivred 
  • Wrong product has been delivred
  • You decided to return your order within 30 days after purchase

Please note if you decide to return your order for a refund, you will be responsible for all shipping, packaging costs + custom fees.

2. Conditions

  • Refunds are only applicable within 30 days of the purchase date.
  • Items must be intact, not open and with no missing parts models.

Please note our team will inspect your returned order and if everything is conform to your initial purchase, we will proceed to a refund.

2. Initiation of Refunds

  • Contact our customer support team or initiate a refund request through your account dashboard.
  • Provide proof of purchase or order number for verification.

3. Refund Processing

  • Once your refund request is approved, we will initiate the refund to your original payment method.
  • It may take 3-5 business days for the refund to reflect in your account.

4. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 48 hours with photos and details, and we will provide a full refund or send a replacement.

5. Refund Status Updates

  • You will receive email notifications about the status of your refund throughout the process.

If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team. We are here to assist you.