Rückgaberecht

Thank You for Shopping at Targa Toys

We greatly appreciate your business and aim to ensure your complete satisfaction. Please review our Return and Refund Policy to understand the procedures fully.

1. Eligibility for Returns:

1.1. Purchase Verification: Only items purchased directly from Targa Toys are eligible for return.

1.2. Proof Required: You must provide proof of purchase, such as an order number or receipt, to initiate a return.

1.3. Time Limit: Returns must be made within 30 days from the date of purchase.

1.4. Sale Items: Items purchased on sale are not eligible for returns.

2. Return Process:

2.1. Initiating a Return: Contact our customer support at customer-service@targatoys.com with your order number, the reason for the return, and any supporting documentation.

2.2. Approval Process: Our team will review your return request and provide instructions if approved.

2.3. Shipping: Upon approval, you will receive a return shipping label or details for return shipping.

2.4. Packaging: Return the item in its original condition, with all tags and packaging, using the provided label.

2.5. Drop-off: Take the package to your local post office or arrange for a pickup.

2.6. Inspection and Processing: Upon receipt and inspection of the returned item(s), we will process your refund or exchange.

3. Return Conditions:

3.1. Condition of Returns: Items must be unused, in their original condition, and include all original tags and packaging.

3.2. Refusal Rights: We reserve the right to refuse returns that do not comply with these conditions.

4. Refunds:

4.1. Refund Method: Refunds will be processed using the original payment method.

4.2. Processing Time: Refunds are processed within 7 business days after we receive and inspect the return.

4.3. Bank Processing: The time it takes for the refund to appear in your account may vary by bank or card issuer.

5. Exchanges:

5.1. Exchange Process: Follow the standard return process for exchanges. Specify the desired size, color, or style in your exchange request.

5.2. Shipment of Exchanges: After receiving and inspecting the returned item, we will ship the replacement to your original shipping address.

6. Non-Returnable Items:

  • Gift cards, digital vouchers, and downloadable products.
  • Items marked as final sale or clearance.

7. Cancellation Policy:

7.1. Cancellation Window: Orders can be canceled within 24 hours of purchase, provided they have not yet been shipped.

8. Subscription Cancellations:

8.1. Cancellation Deadline: Cancel before the next billing cycle to avoid charges.

8.2. How to Cancel:

  • Use the link in your subscription confirmation email.
  • Via your Targa Toys account under the subscription management section

 8.3. Need Help?: Contact customer-service@targatoys.com for assistance with cancellations

9. Policy Changes:

9.1. Updates: Targa Toys reserves the right to update this policy at any time. Changes take effect immediately upon posting.

For further assistance, please reach out to our customer support at customer-service@targatoys.com.